These terms govern your access to and use of sparx, the modular content and commerce platform operated by WizeWorks. By creating an account you agree to them.
These Terms of Service (“Terms”) are a binding agreement between you (the “Customer,” “you”) and WizeWorks (“sparx,” “we,” “us”) governing your use of the sparx platform, dashboards, APIs, and related services (the “Service”). By signing up for, accessing, or using the Service you accept these Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.
You are responsible for the activity that occurs under your account and for keeping your credentials secure. Each sparx tenant maps to a single organization; you may invite additional staff users and assign them roles. You must provide accurate registration information and keep it current.
sparx is modular. You activate only the modules you use (site builder, commerce, CRM, CMS, email, B2B and wholesale, inventory, dropship, scheduling and bookings, forms, social publishing, the marketplace, and AI/MCP integration) and your subscription reflects that selection. A module you have not activated stores no data and runs nothing on your behalf. We may add, change, or deprecate features over time; we will give reasonable notice of material changes that reduce core functionality you rely on.
Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law or expressly stated in these Terms. You authorize us to charge your payment method for all fees incurred. If a charge fails, we may suspend paid functionality until payment is resolved. Taxes are your responsibility unless we are required to collect them.
You retain all rights to the content, products, customer records, and other data you or your end users submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. With respect to personal data within Customer Data, you are the data controller and we are the data processor: see the Data Processing Addendum and our Privacy Policy.
Your use of the Service must comply with our Acceptable Use Policy. We may suspend or remove content or access that violates it, that creates security or legal risk, or that is required by law.
The Service integrates with third parties you choose to connect: payment gateways, shipping and tax providers, AI providers, and social media platforms. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.
Where you connect an account you control (a social profile, an AI provider key, a payment gateway) you authorize us to act on that account to the extent needed to deliver the features you have asked for, and you confirm you are entitled to grant that access. You remain bound by that platform’s own rules for anything done through your connection, and you are responsible for what you publish through it. We may suspend a connection without notice if a platform requires it, if the access is revoked, or if using it would put our own standing with that platform at risk. You can disconnect any account at any time, which revokes our access to it.
Keys and tokens for connected accounts are encrypted at rest. We never display a stored secret back to you, and we do not use a connected account for any purpose beyond the feature you enabled it for.
If you register or transfer a domain name through sparx, we do so through an accredited registrar acting as our partner. Registration is subject to that registrar’s agreement and to the rules of ICANN and the relevant domain registry, which sit above these Terms, including their requirements about accurate registrant contact details, dispute resolution, and transfer locks.
You are the registrant and the domain is yours. You must give accurate contact details and keep them current; an inaccurate registration can cause the domain to be suspended by parties outside our control. Domain fees are charged separately from your subscription, are non-refundable once a registration is submitted, and renew on the registry’s cycle rather than yours. If your sparx subscription ends, your domain remains yours. You may transfer it away, and we will not hold it.
The Service, including its software, design, and documentation, is owned by WizeWorks and its licensors and is protected by intellectual-property laws. These Terms grant you no rights in the Service except the limited right to use it as permitted here.
You may cancel at any time from your dashboard. We may suspend or terminate access for material breach of these Terms, non-payment, or to comply with law. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period before deletion, as described in the DPA.
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, and our aggregate liability arising out of or relating to the Service will not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim.
We may update these Terms from time to time. When we make a material change we will notify you and, where appropriate, ask you to re-accept. The version and effective date at the top of this page always reflect the current Terms. Material updates require:
Questions about these Terms? Email [email protected].