What went wrong

Every load we bought was sold as 12% moisture content. Roughly one in three measured above 16% when it reached the bench, and by the time that shows up the piece is already made.

Timber that dries after it is fitted shrinks across the grain. A door that closed perfectly in March binds in July, and the customer is not wrong to call it a fault.

What we do instead

We buy green, stack it ourselves, and check it with a meter before anything is cut. It takes longer and it ties up money, and it is the single change that most reduced our callbacks.